faq

• You have to be 16 years old or older to buy one of our memberships.
• If you are between 13 and 16 years old, you can access the gyms by buying an external daily pass. 

• To access our training facilities you need to have an active gym membership with us.
• Employees and students at NTNU can use their NTNU-card to access the fitness and sports centers. All other members get their own Sit-membership card.
• Your membership card must be activitated the first time you visit one of our facilities. This can be done at one of our staffed fitness and sports centers. Bring your card and contact the receptionist when you arrive. 
• At each visit, you need to tap your card on the card reader in the reception area, or at the front door at our "no-frills" fitness studios. 
• If you lose or damage the card, it will be blocked. We activate new NTNU-cards for free, while there is a fee of 100 NOK for replacing a lost or damaged Sit-membership card.

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• Yes, you can access the fitness and sports centres with a reception if you have proof of ID with you. 
• If you forget your membership card more than two times in a row, you must buy a daily pass the third time in order to access the training facilities. 

We offer monthly (direct debit) memberships, with and without a fixed term. As well as a limited amount of pre-paid cash memberships. Please see the prices for our memberships here.

Monthly direct debit (AvtaleGiro) with/without a fixed term

• The monthly memberships are based upon a direct debit, also known as AvtaleGiro, as a payment method. This means that an invoice automatically will be sent to you or through your direct debit contract at your bank once a month.
• The monthly memberships will automatically renew itself every month, until you actively terminate your membership. Read more about termination of memberships further down the page. 
• Monthly memberships are valid throughout entire calendar months, from the 1st and until the 30th/31st every month. The exception is upon registration; you get a valid membership from the day you sign up, and after that you start paying for full calendar months.
• These memberships are like subscriptions and will run until you cancel them. 

Pre-paid cash memberships

• Pre-paid cash memberships do not renew automatically.
• You pay for 1 month, from date to date (for example: 14.11-14.12), and the membership is automatically terminated after the last valid day.

Monthly memberships with a direct debit (AvtaleGiro)

• You pay the first installment by registering online or at one of our staffed receptions. The first installment is paid by your preferred card. 
• If you have a Norwegian bank account and are 18 years or older, our memberships can be paid via a monthly direct debit (AvtaleGiro). 
• You sign up and approve a direct debit (AvtaleGiro) after finishing the first installment. 
• You can also approve a direct debit payment at a later point by clicking the button "Approve direct debit" on My Page.
• If you do not approve a direct debit payment, you'll receive an invoice every month, with an invoice fee of 40 NOK. 
• See further down the page for FAQ about direct debit (AvtaleGiro).

Pre-paid cash memberships

• With pre-paid cash memberships, the entire amount for the chosen period is paid in one transaction when registering.
• No reimbursment or freeze is given to these types of memberships. You will not receive any more invoices or installments after you've paid for the membership. 

• The fastest way to set up a direct debit is when you buy a gym membership online. 
• Please have your bankID available, and remember to set a high enough withdrawal limit. We recommend a withdrawal limit of 2-3000 NOK, so that you have the opportunity to add additional products later without receiving an additional invoice for this. Sit only deducts the agreed amount every month. 
• If you want to set up the direct debit after you've purchased the membership, this can be done via My page and by clicking the button "Approve direct debit". When you've entered your account details it will take approx. 3 working days before the direct debit is activated. 
• You can also set up the direct debit via your online banking service. This can be done when you receive your first invoice. Fill in the KID-number and Sit Trening's account number stated on your invoice.
• If you need help setting up a direct debit (AvtaleGiro), look at your bank's frequently asked questions page or contact your bank for assistance.

• The payment due date is the 20th of each month. 
• You then pay for the upcoming month. So, for example on the 20th of October you'll pay for the period; 1st of November until 30th of November.

You are responsible for setting up a direct debit (AvtaleGiro) and ensuring that it is active. If you have done so, there may be several reasons why the direct debit haven't been activated: 

• I set up a direct debit recently: it will take a few days before the payment agreement is activated.

• I set up a fixed payment agreement instead of a direct debit: a fixed payment is not the same as a direct debit. By entering a fixed payment agreement, you’ll be invoiced via invoice, which includes an invoice fee.

• There is already a direct debit in my online bank (for example if you have been a member earlier): if you have a direct debit with us already, a new direct debit agreement won’t be activated until the old one is deleted. Please note! Once you’ve deleted the old one, you’ll have to wait 2 days until you can create a new agreement, so that the old one doesn’t get reactivated.

• Another person owns the account number I provided: for the direct debit agreement to be activated, the account owner must sign it with his/her bankID.

• No, the direct debit is active until you terminate it.
• The membership renews itself one month at a time after the fixed term is completed, if you haven’t asked for a termination of your membership.

• If you have an unpaid invoice, you’ll receive a reminder by SMS with the payment info, 8 days after the due date. This is only a reminder, without a reminder fee. 
• If the invoice is still unpaid 14 days after the due date, our payment provider Remind AS will send you a reminder/collection notice with a reminder fee. This can be paid using your online banking service or by using the payment portal at www.remind.no. Here you can pay with Vipps or a debit card.  
• Should you have accumulated 5 outstanding invoices, we will have to terminate your membership.

• You can find your KID-number on the last invoice you received. If you can’t find the agreement or the invoice please stop by one of our staffed receptions or send us and email at [email protected].
• The correct account number for Sit Trening can be found on the last invoice you received. Please note! A payment must contain the correct KID-number to be linked to your invoices.

Membership with a fixed term:

• Can be frozen for up to two (2) months during the first year of the fixed term.
• Please note that the fixed term will be moved forward as many months as you freeze.

Membership without a fixed term:

• Can be frozen one (1) month per calendar year.

Pre-paid cash memberships cannot be frozen.

If you wish a longer freezing period than 1-2 months: 

• We can grant up to 1 year freeze if you can provide a valid reason (for example: exchange, placement, military service or by presenting a valid medical sertificate).
• Send an e-mail to [email protected], and attach your documentation on why you need to freeze your membership for a longer period.
• Please note! It is only possible to freeze whole months, it is not possible to freeze 6 weeks for example. 

You can terminate your membership by sending an e-mail to [email protected]. The e-mail must contain the following information:​

• Your full name
• Phone number
• Desired date for termination, if you have the opportunity to resign later in time.  

You can also show up physically at one of our staffed fitness- and sport centers, and contact the reception.